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Author Topic: Black Eye Galaxy Server Outage 18 Nov 2012  (Read 3843 times)

 

Rogue Star

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Black Eye Galaxy Server Outage 18 Nov 2012
« on: November 17, 2012, 11:22:46 PM »
All,

We were contacted by the hosting company and they will be moving our site to a new server.  This will mean that there will be intermittent outages.  They mentioned that this would be happening on 18 Nov 2012.  We will be trying to coordinate with them to make this as smooth as possible.  Please bear with us during this time of transition.
 

 

Rogue Star

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Re: Black Eye Galaxy Server Outage 18 Nov 2012
« Reply #1 on: November 18, 2012, 08:13:54 PM »
We requested additional information about the server change from our hosting company.  We have yet to hear a a response at this time.  We will try to keep you posted on any updates we receive.

The following is the information we got from the hosting company, for those interested.
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Please read this email in its entirety, as it contains very important information regarding your HostGator dedicated server, IP address: 173.193.93.176, and the impending mandatory maintenance and migration that will be occurring within 48 hours.

Your dedicated server(s) are being migrated onto brand new, upgraded hardware. We plan to facilitate this migration both as quickly and easily as possible, but also want to assure you that your total satisfaction with this migration is our primary objective. We will keep you updated via email throughout this entire migration. Please be aware that there may be small amounts of downtime and that this process does require a change of IP address and nameservers, as such it is vital that you take action in regard to the DNS settings once the actual data migration has been completed. As mentioned, there are several automatic upgrades involved in this migration:

-- All servers will now have a RAID1 hard disk configuration. In brief, a RAID1 is two disks containing exact copies of the data (a mirror) which allows for increased read speeds for faster delivery of requested data. Data can be read from both disks independently or in tandem, which also provides redundancy in the event of a disk failure.

-- All servers also feature an optional Rescue & Hardware Monitoring KVM layer (which is included by default) allowing HostGator to monitor the server for any potential hardware failures and proactively resolve these issues before they result in any downtime and/or possible data loss.

-- All servers will contain quad-core processors with hyper-threading enabled, which allows the for the processor to effectively share the workload at any given moment between cores resulting in the parallelization of computational processes, or simply put: increased speed.

-- All servers are pre-configured to allow for the attachment of off-server SAN (Storage Area Network) backup solutions, allowing for increased flexibility and control over your backups. At this time, there are no changes needed to be made on your part. We'll contact you with another update, within 48 hours, once the migration process has started. When the migration has completed we will forward the traffic from the old server to the new server and we will send you another update which will contain specific details regarding the necessary DNS changes.
« Last Edit: November 18, 2012, 08:44:56 PM by Rogue Star »
 

 

Rogue Star

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Re: Black Eye Galaxy Server Outage 18 Nov 2012
« Reply #2 on: November 23, 2012, 06:17:09 PM »
As of 1300 Eastern, 23 Nov 2012, we have not heard from our hosting company.  We have requested a staged transition to the new server so that we can be sure things are set up properly before the transfer is official.  Therefore, we are still waiting to find out more details about the server move.  We will keep you posted when we get more information.

Thank you for your understanding.
 

 

Rogue Star

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Re: Black Eye Galaxy Server Outage 18 Nov 2012
« Reply #3 on: November 30, 2012, 02:20:29 AM »
As of 2100 Eastern, 29 Nov 2012, We spoke with the hosting company about migrating the Black Eye server. The move is still pending, but we found out they will give us time to test and make sure the move goes smoothly. Will keep you posted when the event actually takes place.